Eleganza
Your shopping cart is empty.

Customer service

 

FAQ

- HOW DO I TRACK MY ORDER?
When your order is shipped you will receive a tracking number via email. You can use this to see the progress of your order.

- DO I NEED TO SIGN FOR MY DELIVERY?
For security reasons all orders need to be signed for. Our couriers are unable to leave a parcel without a signature.

- MY ORDER HASNT ARRIVED?
Please contact our customer services team at info@eleganzaconcept.com.
Also please note that lost or undelivered parcels must be reported to us within three weeks of the order date. Any claims made after this time cannot be reimbursed.

- WHY HAS MY ORDER BEEN CANCELLED ?
Your items may have been out of stock. Please get in touch with our customer services at info@eleganzaconcept.com

- WHAT HAPPENS IF THERE ARE CUSTOM CHARGES?
Please note that international orders may be subject to custom and duty charges on arrival. Eleganza Concept is not liable for any such payments.

 

Privacy Policy

ELEGANZA is completely committed to protecting the privacy of our site visitors and customers

Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you

Consent Your Consent is important to us too

Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent

Communication & Marketing If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us

You can opt-out at any time

Website Statistics We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes

This is to help it improve the services to our customers and ultimately provide the most appropriate products

Protecting your security We may use personal information provided by you in order to fulfill necessary anti-fraud checks

This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information

This is done only to confirm identity for security purposes

Third party websites Our site may contain links to and from other websites

If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies

Contacting us ELEGANZA is committed to protecting your privacy

All personal information collected through this website will be held securely in accordance with the Turkish Laws.

for any further queries or comments please contact us using our contact form

 

Return Policy

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 7 days of receipt for Turkey customers and 14 days of receipt for international customers.

Returned items should be unused and unworn (if applicable) and must be returned in with the original tags and original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note: Goods will only be accepted for return if they are returned within 7 days of delivery for Turkey customers and 14 days of delivery for international customers unless we have notified you otherwise.

Items will be inspected upon return, and will be returned to sender if they are not in their original saleable condition.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.